Refund & Return Policy

Last updated: July 29, 2026

We stand behind the quality of our products and want you to feel confident when purchasing from Stride & Flow.

30-Day Money-Back Guarantee

Stride & Flow offers a 30-day money-back guarantee. You may request a return within 30 days after your order is delivered, including when the product is simply not the right fit for you.

Light, reasonable indoor trial use is accepted.

To qualify for a return, the product must:

• Include all parts, accessories, manuals, gifts, and other items originally included with the order.

• Be free from damage caused by misuse, neglect, unauthorized modification, improper handling, or excessive use.

• Be returned in the original packaging whenever reasonably possible or in equivalent protective packaging approved by our support team.

No restocking fee applies to eligible returns.

Starting a Return

To start a return, email support@strideandflow.com within 30 days after delivery and include:

• Your name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photographs of the product and included components when requested.

We may ask why you are returning the product for customer-service and product-improvement purposes, but your reason will not determine whether an otherwise eligible return qualifies for a refund.

A return authorization is required so we can provide the correct return address and shipping instructions. This authorization is administrative and does not override the eligibility terms stated in this policy.

Do not return the product to the address shown on the original shipping label unless our support team instructs you to do so.

After receiving return instructions, the product must be shipped within 14 days. Returns sent without authorization or to an unauthorized address may be delayed, refused, or returned to the sender.

Return Shipping

For preference-based returns—including when the product is no longer wanted or is not the right fit—the customer is responsible for return-shipping costs.

We strongly recommend using a trackable and insured shipping service. Stride & Flow is not responsible for preference-based returns that are lost or damaged during return transit because of inadequate packaging or an uninsured shipping method.

Stride & Flow will cover reasonable return-shipping costs when the product arrived damaged, defective, or materially different from what was ordered.

Refunds

After the returned product is received, we will inspect it to confirm that all components are included and that it meets the eligibility requirements stated in this policy.

When the return is accepted, the refund will include:

• The product purchase price.

• Applicable sales taxes charged on the refunded amount.

For preference-based returns, paid expedited or upgraded shipping charges are not refundable. Standard shipping charges will not be deducted when standard shipping was provided free of charge.

When a product arrived damaged, defective, or incorrect, the eligible refund will also include any original shipping charges paid by the customer.

Approved refunds will be issued to the original payment method within seven business days after the return is accepted. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

When an item arrives visibly damaged, contact us within seven days after delivery whenever possible so we can preserve shipping records and investigate the damage with the carrier.

For defective, damaged, or incorrect products, contact support@strideandflow.com no later than 30 days after delivery. Include your order number and clear photographs or videos showing the product, packaging, shipping label, and reported issue.

When the claim is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

The seven-day request for reporting visible shipping damage does not reduce the general 30-day period for reporting defects or requesting an eligible return.

Missing Parts or Accessories

If your order is missing a product component, accessory, manual, or advertised gift, contact us at support@strideandflow.com as soon as possible and no later than 30 days after delivery.

We will review the order and arrange an appropriate replacement or other resolution.

Order Cancellations

Contact support@strideandflow.com within 12 hours after placing your order when requesting a cancellation or address change.

We will make a reasonable effort to accommodate the request, but cancellation is not guaranteed because order processing may begin immediately.

Once an order has entered fulfillment or has shipped, it cannot be cancelled. After delivery, you may request a return under this policy.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We will attempt to correct the address before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

Stride & Flow is not responsible for delivery failures, losses, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us as undeliverable, we will contact you regarding available reshipment or refund options. Additional shipping costs caused by an incorrect customer-provided address may be the customer’s responsibility.

Contact Us

For returns, cancellations, damaged-product reports, or questions about this policy, contact:

Email: support@strideandflow.com